DMV Medical Group, LLC – Secure Communication Policy

Important Notice: Contact Us ONLY Through Tebra or Telephone

To enhance the security and efficiency of our patient interactions, all communications must be conducted exclusively through:

  • Tebra Patient Portal (Email/Text via Portal)

  • Telephone: 240-669-7496

You may also reply to any text message sent directly from Tebra, such as appointment confirmation requests, to communicate with us.

Why We Use the Patient Portal

The Tebra Patient Portal is a secure and user-friendly platform that allows you to:

  1. Access your medical records

  2. Request and manage appointments

  3. Communicate securely with our healthcare team

  4. Receive important updates and test results

This system is designed to protect your personal health information and streamline communication, ensuring secure and timely responses.

Important Phone Communication Guidelines

Leave a Message When You Call

To ensure we can assist you, please always leave a message when calling our office.

  • Without a message, we cannot confirm that you called or effectively address your concerns.

  • In your voicemail, please provide your name and a brief description of your questions, concerns, or requests.

  • Do not include sensitive health information in voicemails.

If You Do Not Have Access to the Patient Portal

  • If you do not have access to the Tebra Patient Portal, please inform us immediately so we can assist you.

  • Until portal access is granted, we ask that you refrain from sending communications through other means, as we cannot respond to messages outside of the portal system.

Emergency Contact Information

If you have a medical emergency, call 911 immediately.

If you are experiencing thoughts of self-harm or harming others, please seek immediate help:

  • Call 911 or go to the nearest emergency room.

  • Montgomery County Mobile Crisis Team: 240-777-4000

  • Washington, DC Helpline: 1-888-7WE-HELP (1-888-793-4357)

Final Reminders

  • All patient communication must be conducted through Tebra or Telephone.

  • Do not send communication via email, social media, or other messaging platforms—we will not be able to respond.

  • If you need assistance setting up your portal account, call 240-669-7496 or respond to a previous text/email message from Tebra for help.

We appreciate your cooperation and understanding as we prioritize your privacy, security, and high-quality care through our secure communication system.

PLEASE NOTE: ONLY CONTACT US THROUGH TEBRA OR TELEPHONE.